Terms of service

General Terms and Conditions of Sale (GTC)

1. Scope of application

1.1. These General Terms and Conditions of Sale (GTC) apply to all sales concluded between StringBros Racket Sports Sàrl, CHE-221.108.383 (the “Seller”), and any customer, whether private or professional, domiciled in Switzerland or abroad (natural or legal person, the “Buyer”), via its website, at events or in a mobile store, for the sale of goods and services related to racket sports (equipment, accessories, clothing, stringing services, etc.).

1.2. Unless otherwise stated, these GTC apply to the sale of goods, sales services, as well as online commerce. The latter includes sales concluded by telephone, email or post.

1.3. By placing an order, the customer acknowledges the binding nature of these GTC and confirms having taken note of these provisions. These GTC are transmitted with every offer. The Buyer accepts these GTC by ticking the relevant box when placing an online order.

1.4. The Seller reserves the right to amend the GTC at any time. The applicable conditions are those in force at the time the order is placed.

1.5. To the extent that offers or contracts contain additional written provisions or provisions that partially or wholly deviate from these GTC, the individually agreed provisions shall prevail over these GTC. Additional or different terms from the Buyer shall apply only if confirmed in writing by the Seller.

1.6. If any provision of these GTC is held to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of the remaining provisions.

1.7. The Seller is not obliged to accept orders if the Buyer has not fully paid for previous purchases or is subject to debt enforcement proceedings. If payment delays by the Buyer are discovered only after conclusion of the sales contract, the Seller is entitled to withdraw from the contract at any time and without compensation, and to invoice deliveries and services already provided.

1.8. The Seller may refuse or limit an order that appears to have been placed by resellers or distributors.

2. Offers, prices and orders

2.1. The Seller offers on its website a catalogue of products updated regularly. Orders are placed online via a shopping cart, or at events/tournaments through a mobile point of sale, according to the same principle. The Buyer selects the desired products and services, indicates the quantities and confirms the cart. The Buyer is informed at each stage (mandatory fields, total cost including taxes and shipping fees, payment methods). For online orders, the Seller confirms receipt of the order by email without delay. This confirmation email includes an order summary and the total price. The sales contract is formally concluded only upon dispatch of this confirmation.

2.2. The Buyer certifies that all information provided (identity, address, means of payment) is accurate. In the event of an address error or impossibility of delivery attributable to the Buyer, the costs of reshipment or return shall be borne by the Buyer. The Seller shall inform the Buyer in writing if necessary.

2.3. Offers are made in writing only. Unless otherwise indicated, the Seller’s offers remain valid for 30 days. All offers are valid while stocks last and bind the Seller only if confirmed in writing.

2.4. The prices shown on the website are indicated in Swiss francs (CHF), VAT included. Shipping costs are not included in the price. They vary depending on the product, type of delivery and destination. Shipping costs are indicated separately when the cart is calculated, depending on the chosen delivery method and destination.

2.5. StringBros Racket Sports Sàrl reserves the right to change prices at any time.

2.6. The order confirmation constitutes an acknowledgment of debt within the meaning of Article 82 of the Swiss Federal Act on Debt Enforcement and Bankruptcy of 11 April 1889.

3. Delivery

3.1. Delivery shall take place at the location designated by the Buyer. If no location is designated by the Buyer, delivery shall take place at the Buyer’s domicile. If the sales contract includes several items, delivery shall be made in one batch as soon as the complete order can be delivered. Partial deliveries shall take place only if explicitly agreed with the Buyer.

3.2. As a rule, delivery dates are given without commitment. Delivery times may change. If a longer delivery time is required, or if such time is extended, the Seller shall inform the Buyer in due time. Delivery delays due to transport, production or repair are not the responsibility of the Seller.

3.3. Delivery delays shall not entitle the Buyer to terminate the sales contract or claim damages.

3.4. The Seller ensures that packaging complies with normal transport conditions, but disclaims any liability for damage during transport caused by improper handling by any third party.

3.5. If collection has been agreed with the Buyer, the Buyer shall be informed as soon as the goods are ready at the agreed location. If the Buyer does not collect the goods after a reminder sent by the Seller, the Seller shall be entitled, 30 days after the reminder, to withdraw from the sales contract without further notice and to use the goods for any other purpose, or to return them to the supplier. In such case, the actual costs shall be invoiced to the Buyer.

3.6. In the event of transport damage or loss, delivery must be accepted only subject to reservations, which must be indicated on the carrier’s delivery note.

3.7. The transfer of risks and benefits relating to new goods shall take place upon handover for delivery or dispatch, or, in the case of direct sale from stock and immediate collection, upon handover to the Buyer.

4. Payment

4.1. Unless expressly derogated from by the Seller, payment shall be made in advance or upon collection. Payment may be made in cash, by invoice, by card or by Twint.

4.2. If payment by invoice has been agreed between the parties, the payment term shall be thirty days.

4.3. For certain orders, the Seller reserves the right to request a down payment from the Buyer.

4.4. In the event of non-payment within the deadline, the Buyer shall be deemed in default without further reminder. The Seller reserves the right to initiate debt enforcement proceedings after a written reminder. Costs incurred by the reminder and debt enforcement proceedings, as well as default interest of 5%, shall be borne by the Buyer.

4.5. Reminder fees amount to CHF 20 per reminder sent.

4.6. Set-off against claims not expressly acknowledged by the Seller is prohibited.

4.7. Until full payment of the price, the goods remain the property of the Seller. The Seller is entitled to register this retention of title in the register of retention-of-title agreements, at the Buyer’s expense.

5. Return and exchange policy

5.1. The Buyer may return items within 30 days from receipt of the order, without stating any reasons and without penalty.

5.2. The following may not be returned:

Personalized/customized products;
Gift cards;
Stringing services.

5.3. Any return must be authorized in advance by the Seller and be accompanied by proof of purchase.

5.4. If the goods have already been delivered, they must be returned to the company’s registered office or to one of its two branches at the Buyer’s expense, in their original packaging, in perfect condition, unused, and with all accessories.

5.5. Payments already made shall be refunded according to the payment method originally used, unless otherwise agreed. The refund shall take place after inspection and verification of the condition of the returned product.

6. Product conformity and warranty

6.1. StringBros undertakes to provide products conforming to their descriptions. The items sold are new (unless marked “second-hand” or in the case of services) and are suitable for normal use.

6.2. A two-year warranty from the date of actual delivery of the goods is granted for any manufacturing defect. Refurbished goods and consumables, such as restrung strings, are excluded from the warranty.

6.3. Any damage resulting from improper use and/or use not in accordance with the manufacturer’s standards, normal wear and tear, abusive use, incorrect configuration, ageing or improper treatment is not covered by the warranty.

6.4. The Buyer is required to inspect the goods as quickly as possible. Complaints must be submitted in writing within 5 working days from the actual delivery of the goods. Defects appearing later but within the warranty period, which could not have been identified during a proper inspection upon receipt of the goods, must be notified within three working days of their discovery.

6.6. The Buyer’s warranty rights are limited to replacement delivery or rectification of defects, to the exclusion of any other claim. The Seller shall decide at its sole discretion whether to provide a replacement delivery or to repair the product.

6.7. The defective product must be returned to the company’s registered office or to one of its two branches with proof of payment and a detailed description of the defect noted. Return of a product shall be at the Buyer’s expense and risk.

7. Liability

7.1. The Seller shall be liable only for intentional damage or damage caused by gross negligence. It assumes no contractual or non-contractual liability for damage caused by auxiliaries engaged to provide the service.

7.2. Where an unforeseeable event not attributable to the Seller occurs (force majeure), the Seller shall bear no liability in the event of non-performance or delay. Events of force majeure include strikes, lockouts or other industrial actions caused by third parties, attacks, invasions, wars, fires, storms, floods, explosions, earthquakes, epidemics, pandemics, other natural disasters, inability to use rail, river or air transport routes, inability to drive a vehicle, or failure of communication networks.

7.3. Subject to the foregoing, the Seller’s liability under these GTC shall be limited to the price of the goods ordered by the Buyer, to the extent legally permissible.

7.4. The Buyer is responsible for choosing products suitable for its intended use. In particular, the Seller cannot guarantee that a chosen string will suit the technical specifications of a racket or the playing style.

8. Applicable law and jurisdiction

8.1. These GTC are governed by Swiss law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (Vienna Convention).

8.2. The place of jurisdiction shall be at the company’s registered office (currently St-Léonard, Valais, Switzerland).